Shipping Policy

1. Processing Time

All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

2. Shipping Rates

3. Delivery Times

4. Order Tracking

Once your order ships, you will receive a shipping confirmation email with tracking information. You can track your package using the provided tracking number on the carrier's website.

5. International Shipping

We ship to over 32 countries worldwide. International orders may be subject to customs duties and taxes, which are the responsibility of the recipient.

• Customs fees vary by country
• Duties and taxes are not included in shipping cost
• Contact local customs office for fee estimates
• We are not responsible for customs delays

6. Damaged or Lost Packages

If your package arrives damaged or is lost in transit, please contact us within 7 days of the expected delivery date. We will work with the carrier to resolve the issue promptly.

• Report damaged items with photos within 7 days
• Lost packages investigated with carrier (5-10 business days)
• Replacement or refund issued upon claim approval

7. Contact Us

For shipping-related questions, please contact our customer service team: